Gaming at melbey should always be fun — never stressful, never harmful. We give every Filipino player the tools, information, and support they need to keep their gaming experience healthy and enjoyable.
AGE VERIFIED
Philippines Responsible Gaming Standard
At melbey, we believe that online gaming is a form of entertainment — and like all forms of entertainment, it works best when it stays within healthy boundaries. We are fully committed to providing a safe, fair, and transparent gaming environment for every Filipino player on our platform, whether you're spinning slots in Makati, playing bingo in Cebu, or enjoying live dealer games from Davao.
Responsible gaming at melbey is not just a policy — it is a core part of how we operate. We have built a comprehensive set of player protection tools directly into the melbey platform, and our support team is trained to identify and assist players who may be experiencing gambling-related difficulties. We work in alignment with Philippine gaming regulations and encourage all players to use our responsible gaming features proactively.
Remember: gambling should never be seen as a way to earn income, solve financial problems, or cope with stress. If gaming stops being fun, melbey's responsible gaming tools are here to help you take back control — quickly, privately, and without judgment.
SAMPLE PLAYER LIMIT DASHBOARD
* Illustrative example only. Set your own limits after logging in.
Every melbey account comes with a full suite of responsible gaming features — free, instant, and always available.
Set daily, weekly, or monthly deposit caps on your melbey account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period to protect you from impulsive decisions.
Define the maximum amount you are comfortable losing over a set period. melbey will automatically pause your gaming session once your loss limit is hit, giving you a clear boundary and preventing the urge to chase losses — one of the most common triggers of problem gambling.
Set a maximum session duration so melbey will remind you — or automatically log you out — when your playtime is up. Regular session reminders appear at 30-minute intervals by default, keeping you aware of how long you have been playing without disrupting your experience.
Enable on-screen reality check pop-ups that display your net gaming result and total time played at regular intervals you choose. These brief pauses help you stay grounded and make conscious decisions about whether to continue playing or take a break.
Take a short break from melbey for 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, your account is temporarily suspended — you cannot log in, deposit, or place bets. This tool is ideal when you feel you need a brief pause without committing to full self-exclusion.
Request a permanent or long-term self-exclusion from melbey for a minimum of 6 months, up to 5 years or indefinitely. Once activated, your account is fully closed and cannot be reopened during the exclusion period — even if you request it. This is our strongest player protection tool.
Setting up your player protection tools on melbey takes less than five minutes. Here's how to do it from your account dashboard after logging in.
Visit melbey.net and sign in using your registered email and password. Make sure you are on a secure, private connection.
Click your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Navigate to the Responsible Gaming tab. You will see all available tools: deposit limits, loss limits, session timers, cool-off, and self-exclusion.
Enter your preferred limit amounts and time periods. All amounts are in Philippine Peso (₱). Changes to lower limits take effect immediately.
Review your settings and click "Save Limits." You will receive a confirmation email at your registered address. Your limits are now active.
Every tool below is available to all melbey players at no cost. You can activate, adjust, or escalate any tool at any time from your account settings.
Daily / weekly / monthly caps on how much you can deposit. Reductions are instant; increases require a 7-day wait.
Automatic session pause when your net loss reaches your chosen threshold for the day, week, or month.
Automatic logout or on-screen alerts when your session reaches your chosen duration limit.
Temporary account suspension from 24 hours up to 30 days. Activates immediately upon request.
Full account closure for 6 months to indefinite. Cannot be reversed during the exclusion period.
Periodic pop-up reminders showing your session time and net result to keep you informed while playing.
Under Philippine law and melbey's own platform rules, all players must be at least twenty-one (21) years of age to register and play on melbey. This is a hard requirement — not a guideline — and it is enforced at every stage of the registration and verification process.
Every new melbey account undergoes a Know Your Customer (KYC) verification process that requires submission of a valid Philippine government-issued ID — such as a PhilSys National ID, UMID, SSS card, or passport — to confirm both identity and age. Accounts that cannot be verified as 21+ are permanently closed and any funds are returned.
If you are a parent or guardian and believe a minor in your household has accessed melbey, please contact our support team immediately at support@melbey.net. We will investigate and act without delay.
What melbey checks before you can play
Date of Birth Declaration — You must enter your date of birth during registration. Players born less than 21 years ago are blocked from completing registration.
Government ID Submission — A valid Philippine government-issued photo ID is required. Accepted IDs include PhilSys, UMID, SSS, GSIS, passport, and driver's license.
KYC Review — Our verification team reviews your submitted documents within 24–48 hours. Your account is restricted until verification is complete.
Ongoing Monitoring — melbey reserves the right to request additional age verification documents at any time, particularly before processing large withdrawals.
Parental Controls — We recommend that parents and guardians use device-level parental control software to prevent minors from accessing online gaming platforms.
Problem gambling can affect anyone. Knowing the warning signs is the first step toward getting help.
Answer honestly. If you answer "yes" to two or more of these questions, we encourage you to use melbey's responsible gaming tools or seek professional support.
Have you ever spent more money gambling than you originally planned to in a single session?
Have you ever borrowed money or sold something to fund your gambling activity?
Do you find yourself thinking about gambling frequently, even when you are doing other things?
Have you ever tried to win back money you lost by continuing to play — also known as "chasing losses"?
Has gambling ever caused problems in your relationships, work, or financial situation?
Have you ever felt the need to hide your gambling activity from family members or close friends?
You don't have to face gambling-related difficulties alone. These organizations provide free, confidential support.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR's responsible gaming framework includes player protection guidelines, exclusion registries, and operator compliance requirements. Contact PAGCOR directly for regulatory concerns.
The NCMH provides mental health support services across the Philippines, including counseling for behavioral addictions such as problem gambling. Their crisis hotline is available to Filipinos nationwide. If gambling is affecting your mental health, reaching out to the NCMH is a strong first step toward recovery.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly in Manila, Cebu, Davao, and other major Philippine cities.
Our dedicated responsible gaming support team is available 24/7 to help you activate limits, request self-exclusion, or simply talk through your concerns. All conversations are handled with complete confidentiality. Reach us via live chat or email at support@melbey.net — plain text, not a link.
The Department of Health's mental health program provides access to licensed counselors and psychiatrists through public health facilities nationwide. Under the Philippine Mental Health Act (RA 11036), mental health services — including addiction counseling — are covered by PhilHealth for eligible members.
In Filipino culture, family (pamilya) is one of the strongest support systems available. If you are struggling with gambling, talking to a trusted family member or close friend can be a powerful first step. melbey also provides resources for family members who are concerned about a loved one's gambling behavior.
Responsible gaming is about making smart choices before, during, and after every session on melbey.
Decide how much you can comfortably afford to lose before you start playing — not after. Treat it like an entertainment expense, the same way you would budget for a movie or a night out in BGC.
Set a time limit before each session and stick to it. It is easy to lose track of time when you are engaged in a game. melbey's session timer feature does this automatically for you.
If you have reached your loss limit for the day, stop. Chasing losses is the single most common path from recreational gaming to problem gambling. Accept the loss and come back another day.
Step away from the screen regularly. Grab a snack, stretch, or chat with a friend. Regular breaks help you stay clear-headed and make better decisions during your gaming session.
Treat every peso you wager as the cost of entertainment — not an investment. The house always has an edge over time. Winnings are a bonus, not an expectation or a financial plan.
Avoid gaming when you are emotionally distressed, tired, or under the influence of alcohol. These states impair judgment and increase the risk of making impulsive decisions you may regret.
Make sure gaming is just one of many activities in your life. Maintain your hobbies, social connections, and physical health. A balanced lifestyle is the best protection against problem gambling.
Don't wait until there is a problem to use responsible gaming tools. Set your deposit limits and session timers from day one. Proactive use of these tools is the mark of a smart, responsible player.
Set your limits, know your boundaries, and enjoy everything melbey has to offer — from slots and bingo to live casino games — with full confidence that your wellbeing comes first. Remember: you must be 21 or older to play.
All responsible gaming tools are free, instant, and available 24/7 to every melbey player.