At melbey, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a melbey player in the Philippines.
The six most important things to know about how melbey handles your personal information
All personal data collected by melbey is stored on encrypted servers with restricted access. We apply industry-standard security protocols to prevent unauthorized access, disclosure, or loss of your information.
melbey does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used solely to operate and improve the melbey platform and to comply with legal obligations.
As a melbey player in the Philippines, you have the right to access, correct, delete, and port your personal data. You can also object to certain types of processing. We honor all valid data rights requests promptly.
melbey uses cookies and similar technologies to improve your experience on the platform. We explain exactly which cookies we use, what they do, and how you can manage your cookie preferences at any time.
You can opt out of melbey marketing communications at any time — simply update your preferences in your Account settings or contact our support team. Opting out does not affect transactional or account-related messages.
melbey operates in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations as enforced by the National Privacy Commission (NPC) of the Philippines.
melbey is committed to protecting the privacy and security of every player who uses our platform. We understand that your personal information is important to you, and we take our responsibility as a data controller seriously. This Policy has been prepared in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC) of the Philippines.
This Policy applies to all personal data collected through the melbey website at melbey.net, our customer support channels, and any other interaction you have with melbey as a registered player or visitor. It covers data collected both online and, where applicable, offline in connection with our services.
We encourage you to read this Policy carefully and in full. If you have any questions about how melbey handles your personal data, please contact our Data Protection Officer using the details provided in Section 15 of this Policy.
For the purposes of the Data Privacy Act of 2012 and this Policy, melbey acts as the Data Controller in respect of the personal data you provide when using the melbey platform. As Data Controller, melbey determines the purposes and means of processing your personal data.
melbey has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO at any time using the contact details set out in Section 15 of this Policy.
melbey collects the following categories of personal data in connection with the operation of the platform and the provision of gaming services:
| Data Category | Examples | Required? |
|---|---|---|
| Identity & Contact | Name, date of birth, address, email, mobile | Yes — for registration |
| Financial | GCash number, bank account, transaction history | Yes — for transactions |
| Gaming Activity | Game history, wagers, session logs | Automatically collected |
| Technical | IP address, device info, cookies | Automatically collected |
| Communications | Support chat logs, feedback, preferences | When you contact us |
melbey collects personal data through the following means:
melbey does not collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for age verification, identity verification, and compliance with anti-money laundering regulations.
melbey uses your personal data for the following purposes:
melbey processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
melbey may share your personal data with trusted third-party service providers who assist in operating the platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, IT infrastructure providers, and customer support platforms. All service providers are contractually bound to process your data only on melbey's instructions and in accordance with applicable data protection law.
melbey may disclose your personal data to Philippine government authorities, law enforcement agencies, or regulatory bodies where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments.
In the event of a merger, acquisition, or sale of all or part of melbey's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.
melbey uses cookies and similar tracking technologies on the melbey platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the platform.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security | No — required for platform to function |
| Functional | Remembering language, display preferences | Yes — via browser settings |
| Analytics | Understanding how players use the platform | Yes — via cookie preferences |
| Marketing | Delivering relevant promotional content | Yes — requires your consent |
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the melbey platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service.
melbey retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
After the applicable retention period, personal data is securely deleted or anonymized in accordance with melbey's data disposal procedures.
melbey implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, melbey will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its IRR.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by melbey. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.
Request a copy of the personal data melbey holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
melbey will respond to all valid data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly. melbey reserves the right to verify your identity before processing any data rights request.
The melbey platform is strictly intended for individuals who are at least twenty-one (21) years of age. melbey does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated Account.
If you are a parent or guardian and believe that your child has registered on the melbey platform, please contact us immediately using the details in Section 15 so that we can take appropriate action.
The melbey platform may contain links to third-party websites or services for informational purposes. melbey is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to data collected by melbey through the melbey platform.
melbey reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When material changes are made, melbey will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. The current version of this Policy will always be available at melbey.net/privacy-policy. Your continued use of the melbey platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way melbey processes your personal data, please contact our Data Protection Officer:
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that melbey has not handled your personal data in accordance with the Data Privacy Act of 2012.
This Privacy Policy was last reviewed and updated on January 1, 2026. melbey reserves all rights not expressly granted herein.
Now that you know how melbey protects your data, join hundreds of thousands of Filipino players who trust melbey for a safe, fair, and exciting gaming experience. Fast GCash payouts, 800+ games, and your privacy always comes first.
Must be 21 or older to play. Please game responsibly.