melbey FAQ — Everything You Need to Know

melbey requires all players to complete a Know Your Customer (KYC) verification before processing withdrawals. You will need to submit a valid Philippine government-issued photo ID. Accepted documents include:

• PhilSys National ID
• UMID (Unified Multi-Purpose ID)
• SSS or GSIS card
• Philippine passport
• Driver's license issued by LTO
• Voter's ID

You may also be asked to submit a proof of address (such as a utility bill or bank statement dated within the last 3 months) and a selfie holding your ID. KYC review typically takes 24–48 hours on business days.

No. melbey strictly enforces a one-account-per-player policy. Each player is allowed only one registered account. Creating duplicate accounts — whether using the same or different personal details — is a violation of melbey's Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function rather than creating a new account.

Go to the melbey Login page and click "Forgot Password." Enter the email address associated with your account and click Submit. You will receive a password reset link in your inbox within a few minutes. Click the link, enter your new password, and confirm it. If you do not receive the email, check your spam or junk folder. If the issue persists, contact melbey support at support@melbey.net.

You can update certain account details — such as your mobile number, address, and communication preferences — from the Account Settings section after logging in. However, core identity details like your full name and date of birth cannot be changed after KYC verification is complete, as these are tied to your verified identity documents. If you need to correct a verified detail due to a genuine error, contact melbey support with supporting documentation.

Yes. melbey is available to eligible Filipino players nationwide — whether you are in Metro Manila, Cebu, Davao, Quezon City, Makati, Iloilo, Cagayan de Oro, or any other part of the Philippines. As long as you meet the 21+ age requirement and have a stable internet connection, you can access melbey from any device. Note that melbey is not available to players located outside the Philippines.

If you wish to close your melbey account, please contact our support team via live chat or email. Before closing, make sure to withdraw any remaining balance. If you are closing your account due to gambling-related concerns, we strongly encourage you to consider using our self-exclusion tool instead — it provides the same protection while keeping your account data intact should you wish to return after a recovery period. See the Responsible Gaming section of this FAQ for more details.

melbey may temporarily suspend or restrict an account for several reasons, including: pending KYC verification, suspected fraudulent activity, a self-requested cool-off or self-exclusion, violation of Terms & Conditions, or a security concern flagged by our system. If your account has been restricted and you believe it is in error, contact melbey support with your account details and a brief explanation. Our team will review and respond within 24 hours.

The minimum deposit on melbey is ₱100 for most payment methods, including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum may be slightly higher depending on the bank's own transfer minimums. There is no maximum deposit limit set by melbey, though your chosen payment provider may have its own daily transaction caps.

Deposits via GCash and PayMaya are typically credited to your melbey account instantly or within a few minutes. Bank transfers via InstaPay are usually processed within 15–30 minutes. PESONet transfers may take up to one banking business day. If your deposit has not reflected after the expected processing time, contact melbey support with your transaction reference number and we will investigate promptly.

melbey does not charge any fees on deposits. However, your payment provider — such as your bank or e-wallet — may apply their own transaction fees. For example, some banks charge a small fee for InstaPay transfers. We recommend checking your payment provider's fee schedule before depositing. Any fees charged by third-party providers are outside melbey's control.

No. melbey requires that all deposits come from a payment account registered in your own name. Depositing from a third-party account — whether a family member's GCash, a friend's bank account, or any other person's payment method — is not permitted. This policy exists to protect against fraud and money laundering. Accounts found to be using third-party payment sources may be suspended pending investigation.

If your deposit fails, first check whether the amount was deducted from your payment account. If it was deducted but not credited to melbey, do not attempt to deposit again immediately. Instead, note down the transaction reference number from your e-wallet or bank app and contact melbey support. Our team will trace the transaction and either credit your account or arrange a refund within 3–5 business days, depending on the payment provider's resolution timeline.

Yes, and we strongly encourage it. melbey's responsible gaming tools allow you to set daily, weekly, or monthly deposit limits on your account. Once your limit is reached, no further deposits will be accepted until the period resets. You can set or adjust your deposit limits from the Responsible Gaming section of your Account Settings. Reducing a limit takes effect immediately; increasing a limit requires a 7-day cooling-off period.

melbey uses industry-standard SSL encryption and secure payment processing protocols to protect your financial data. Saved payment details are tokenized — meaning the actual account numbers are never stored in plain text on our servers. That said, we recommend enabling two-factor authentication (2FA) on your melbey account for an additional layer of security, especially if you access melbey from shared devices.

The minimum withdrawal amount on melbey is ₱500. This applies to all withdrawal methods including GCash, PayMaya, and bank transfers. There is a maximum single withdrawal limit of ₱500,000 per transaction; larger amounts may require multiple requests or additional verification steps.

Withdrawal processing times on melbey vary by method:

• GCash / PayMaya: 1–3 business hours after approval
• InstaPay (BPI, BDO, UnionBank): Same business day or next business day
• PESONet: 1–2 banking business days
• Metrobank / other banks: 1–3 banking business days

Note that all withdrawals go through a security review before being approved. First-time withdrawals or large amounts may take slightly longer due to additional verification checks.

Common reasons for withdrawal rejection include: incomplete KYC verification, the withdrawal account name not matching your registered melbey name, unmet bonus wagering requirements, a pending security review, or a technical issue with the payment provider. If your withdrawal is rejected, you will receive a notification explaining the reason. Address the issue and resubmit, or contact melbey support for assistance.

Yes. KYC verification is mandatory before melbey processes any withdrawal request. This is a regulatory requirement designed to prevent fraud and ensure that winnings are paid to the correct, verified account holder. We recommend completing your KYC verification as soon as you register — before you start playing — so there are no delays when you are ready to withdraw your winnings.

As a general rule, melbey requires withdrawals to be made to the same payment method used for deposits. This is an anti-money-laundering (AML) measure. If your original deposit method is no longer available — for example, if your GCash number has changed — contact melbey support before submitting a withdrawal request. Our team will guide you through the verification process required to add a new withdrawal method.

melbey does not charge withdrawal fees on standard transactions. However, your bank or e-wallet provider may apply receiving fees or conversion charges. Additionally, if you request more than three withdrawals within a single calendar day, a small processing fee may apply to subsequent requests. Check the current fee schedule in your Account Settings for the most up-to-date information.

melbey offers a diverse game library designed for Filipino players. The platform includes:

• Slots — hundreds of video slot titles with varying themes, paylines, and RTP rates
• Bingo — classic and modern bingo variants popular across the Philippines
• Live Casino — live dealer games including baccarat, roulette, blackjack, and more
• Star Fishing — arcade-style fishing games with real-money prizes
• Sports Betting — including PBA, NBA, UFC, boxing, and international football
• Badminton — dedicated betting markets for badminton events

New games are added regularly. Check the melbey Casino page for the latest additions.

RTP stands for Return to Player — it is the percentage of total wagered money that a game is designed to pay back to players over a large number of spins or rounds. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over time. RTP is calculated over millions of rounds and does not guarantee results in any individual session. melbey displays the RTP for each game in its information panel. Higher RTP games generally offer better long-term value, but all outcomes are determined by certified Random Number Generators (RNG).

Yes. All games on melbey use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are audited by recognized third-party testing laboratories. melbey operates in compliance with Philippine gaming regulations, and our platform is subject to regular compliance reviews. You can trust that every spin, card draw, and dice roll on melbey is genuinely random and fair.

Minimum bet amounts vary by game type. Most slot games on melbey allow bets starting from as low as ₱1 per spin. Live casino table games typically have a minimum bet of ₱50–₱100 per round, depending on the table. Bingo tickets start from ₱10. Sports betting markets have a minimum stake of ₱20. Each game displays its own minimum and maximum bet limits in the game interface before you start playing.

Yes. melbey is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download is required. Simply visit melbey.net on your phone's browser and log in to access the full game library. The mobile experience is designed to be smooth and responsive, whether you are playing on a budget Android phone or the latest iPhone. For the best experience, use a stable Wi-Fi or LTE connection.

melbey's platform is designed to handle disconnections gracefully. If your internet drops mid-game, the round in progress is recorded on our servers. When you reconnect and return to the game, you will see the outcome of the interrupted round — your balance will have been updated accordingly. For live casino games, if a disconnection occurs before a round is completed, the game will be resolved based on the outcome recorded on the live dealer's side. If you believe a disconnection caused an error in your balance, contact melbey support with the date, time, and game name.

melbey offers a welcome bonus package for newly registered and verified players. The exact bonus terms — including the match percentage, maximum bonus amount, and eligible games — are displayed on the promotions page at the time of your first deposit. Welcome bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn. Always read the full bonus terms before claiming any offer on melbey.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw winnings generated from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets using bonus funds before the winnings become withdrawable. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Most melbey bonuses are claimed automatically when you meet the qualifying conditions — such as making a minimum deposit of a specified amount. Some promotions require you to enter a bonus code during the deposit process. You can view all available bonuses and their claim instructions in the Promotions section of your melbey account. If a bonus you expected was not credited automatically, contact melbey support within 24 hours of the qualifying action.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirement is fulfilled, the resulting winnings are transferred to your real money balance and become withdrawable. If you choose to withdraw before completing the wagering requirement, any remaining bonus funds and associated winnings will be forfeited. Your real money balance is always withdrawable at any time, independent of any active bonus.

Yes. All melbey bonuses have an expiry period, which is stated in the individual bonus terms. Typically, welcome bonuses must be claimed within 7 days of being credited and wagering requirements must be completed within 30 days. Free spins bonuses usually expire within 3–7 days. Expired bonuses and any associated winnings are automatically removed from your account. Make sure to check the expiry date of any bonus you claim and plan your play accordingly.

Yes. melbey regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on new slot releases, and special event promotions tied to major Philippine holidays and sporting events like PBA playoffs, NBA Finals, and international boxing matches. Loyalty players may also be eligible for VIP-tier rewards. Check the Promotions page regularly or opt in to melbey's email and SMS notifications to stay updated on the latest offers.

melbey provides a comprehensive set of responsible gaming tools accessible from your Account Settings:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — restrict how much you can lose within a set period
• Session Time Limits — receive alerts or automatic logouts after a set play duration
• Cool-Off Period — take a short break of 24 hours to 6 weeks
• Self-Exclusion — block access to your account for 6 months, 1 year, or permanently
• Reality Check — periodic pop-up reminders showing your session duration and net result

All tools are free and take effect immediately (except limit increases, which have a 7-day delay).

To self-exclude, go to Account Settings and select Responsible Gaming, then choose Self-Exclusion. Select your preferred exclusion period — 6 months, 1 year, 3 years, or permanent — and confirm your request. Your account will be suspended immediately and you will not be able to log in or deposit during the exclusion period. melbey will also suppress all marketing communications to you during this time. Self-exclusion cannot be reversed before the chosen period ends. For permanent exclusion, contact melbey support directly.

Problem gambling can affect anyone. Common warning signs include:

• Spending more money or time gambling than you intended
• Chasing losses — continuing to play to try to win back money you have lost
• Gambling with money meant for essential expenses like rent, food, or bills
• Lying to family or friends about your gambling activity
• Feeling anxious, irritable, or depressed when not gambling
• Neglecting work, school, or family responsibilities because of gambling
• Borrowing money to fund gambling

If you recognize any of these signs in yourself, please use melbey's self-exclusion tools or reach out to the National Center for Mental Health (NCMH) crisis hotline for support.

melbey enforces a strict 21+ age policy in line with Philippine gaming regulations. Age verification is required during registration, and KYC document checks confirm the player's date of birth before any withdrawal is processed. Our systems flag accounts where age verification is incomplete or inconsistent. If we have reason to believe a player is under 21, the account is suspended immediately pending investigation. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.

Several organizations in the Philippines provide support for problem gambling:

• National Center for Mental Health (NCMH) — crisis hotline available nationwide
• Gamblers Anonymous Philippines — peer support meetings in Manila, Cebu, Davao, and other cities
• DOH Mental Health Program — counseling services covered by PhilHealth under RA 11036
• PAGCOR Responsible Gaming — national self-exclusion registry and player protection resources

melbey's own responsible gaming support team is also available 24/7 via live chat. All conversations are completely confidential. Visit our Responsible Gaming page for more detailed information and resources.

melbey takes third-party exclusion requests seriously. If you are a family member or close friend concerned about a loved one's gambling on melbey, you can contact our support team with the player's registered email address and a brief explanation of your concern. Our responsible gaming team will review the request and may reach out to the account holder directly. For formal third-party exclusion, we recommend also contacting PAGCOR, which has established procedures for family-initiated exclusion requests under Philippine gaming regulations.

melbey offers multiple support channels for Filipino players:

• Live Chat — available 24/7 directly from the melbey website. Click the chat icon in the bottom corner of any page.
• Email — send your query to support@melbey.net. Responses are typically sent within 2–4 hours during business hours.

For urgent issues such as account security concerns or suspected unauthorized access, live chat is the fastest option. For detailed queries that require documentation, email is recommended so you can attach relevant files.

melbey's live chat support is available 24 hours a day, 7 days a week — including Philippine public holidays. Email support is monitored around the clock, with priority responses during Philippine Standard Time (PST) business hours of 9:00 AM to 9:00 PM. Our support team is staffed by Filipino agents who understand the local context and can assist you in both English and Filipino.

If you have a complaint about a game outcome, a transaction, or any aspect of the melbey service, start by contacting our support team via live chat or email with full details of the issue. Our team will investigate and respond within 5 business days. If you are not satisfied with the resolution, you may escalate the complaint to our compliance team by requesting an escalation in writing. melbey is committed to resolving all player disputes fairly and transparently in accordance with our Terms & Conditions.

Yes. melbey takes data privacy seriously and complies with the Philippine Data Privacy Act of 2012 (RA 10173). Your personal information is collected only for the purposes of account management, KYC verification, and regulatory compliance. We use SSL encryption, secure data storage, and strict access controls to protect your data. We do not sell or share your personal information with third parties for marketing purposes without your consent. For full details, please read our Privacy Policy.